If You Are Covered By Insurance
As the patient receiving the benefit of treatment, you (or your “responsible party”) are ultimately financially responsible for all dental services received, regardless of your insurance coverage. Insurance is a contract between you and your insurance company, and our office is not a party to that contract.
Our practice does not guarantee that your insurance company will pay for treatment you receive. As a courtesy, our office may assist with pre-authorizations and help to file your insurance claims. However, even though we are filing these claims in your behalf, we do not accept responsibility for the outcome of these transactions. The responsibility for full payment remains with you as the beneficiary of the services.
Patients with insurance are expected to make a down payment (co-payment) at the time of service. This down payment amount is based on our experience and is merely an ESTIMATE of the portion that will not be covered by your insurance. After your insurance pays its portion of the claim amount, this down payment (co- payment), may be found to be insufficient to cover the remaining balance. You will then be responsible for payment of the balance. Similarly, any overpayment will be refunded to you.
If You Are Not Covered By Insurance
Patients without insurance are expected to make payment in full for all charges at the time of service unless prior financial arrangements have been made. Financial arrangements with our office must be made in advance of treatment.
Payments may be made with VISA, MasterCard, Discover, CareCredit, debit card, cash or personal check. A $30.00 service charge is assessed on all checks returned unpaid by your bank. A service charge of 1.5% per month (18% annually) will be assessed for account balances that extend past 60 days. Charges for mailing statements may also apply.
Financing is available through Care Credit with several favorable no or low interest rate options. Ask at the front desk.
Missed Appointment Policy
Your scheduled appointment is a reservation. Our office reserves the appointment time just for you and the hygienist or the doctor. If you need to re-schedule an appointment, we ask that you provide two business days’ notice (48 hours).
A “missed appointment” is defined as not arriving for a scheduled appointment, cancelling an appointment with less than 48-hours’ notice, or arriving more than 10 minutes late. Patients who repeatedly miss appointments, increase the cost of providing healthcare to everyone and jeopardize their professional relationship with our office.
Our missed appointment policy follows: After two “missed appointments” (in a 24-month period) in which 48 hours’ notice has not been given, you may be charged a $25 fee or the office may require you to pay a deposit before we reserve your next appointment. The deposit fee will be applied to any treatment rendered or forfeited if your reserved appointment is “missed.”
Appointment Reminders: As a courtesy to our patients, our office will generally remind patients of upcoming hygiene appointments via text or phone call 1-2 weeks prior to their appointment. Reminder texts may also be sent the night before. If the appointment time needs to be re-scheduled, we ask that call our office to make the scheduling change with at least 2 business days notice.